When you need help with your order or our products and services, contact one of our support specialists via e-mail, the Web or telephone. We commit to getting you in touch with a live person for support within 30 minutes of your initial contact. Most issues are resolved within an hour.
Whalen Metals practices a zero-defect quality management program. We
take your concerns seriously and invite our customers to participate in our
monthly quality meeting that includes senior company management, vendors, and
customers. Take a look at our
Please visit our Guest Book and share your comments about our approach to quality and customer support.
Information on our Quality Programs:
Six Sigma
The Deming Philosophy
Zero-Defect
Click on a region to e-mail your regional support manager.
Sanjay Gupta, Director of Support Services
Please e-mail questions and comments about support and quality philosophy to sgupta@whalenmetals.com.